Cancellation and Refund Policy

1. Trial Period

Every new subscription includes a free 3-day trial period. During this period, you can cancel your subscription at any time free of charge.

2. Subscription Cancellation

You can cancel your subscription at any time via the settings page in the system or by contacting customer support. Cancellation will take effect at the end of the current billing period.

After canceling your subscription, you can continue using the service until the end of the paid period.

3. Statutory Right of Cancellation

In accordance with the Consumer Protection Law (1981), the customer has the right to cancel a remote transaction within 14 days from the date of the transaction or from the date of receiving the transaction details in writing, whichever is later.

In the event of cancellation within 14 days, the full amount paid will be refunded, less a cancellation fee of 5% of the transaction amount or NIS 100, whichever is lower, in accordance with the law.

4. Refunds

• Cancellation during the trial period — no charge
• Cancellation within 14 days of purchase — full refund less the statutory cancellation fee
• Cancellation after 14 days — no refund; the service will continue until the end of the billing period
• Annual subscription — a proportional refund for the unused period, less the cancellation fee

5. Plan Upgrade / Downgrade

You can change your plan at any time. An upgrade takes effect immediately with a prorated charge. A downgrade takes effect at the start of the next billing period.

6. Account Freeze

You can freeze your account for up to 3 months. During the freeze, no charges will be made, but the service also cannot be used.

7. Contact Us

To cancel your subscription or for any billing question, please contact us:

• Email: support@natural-poster.co.il
• Phone: 050-0000000
• Via the system: the "Contact Us" page