Question 1

What is Natural Poster?

Accepted Answer

Natural Poster is a leading SaaS platform for smart, automated publishing to Facebook Groups. It uses AI to generate content in Hebrew, publishes automatically to hundreds of Groups in parallel with a 94% success rate, and supports managing multiple teams and clients. It is the only platform that truly solves the Facebook Group publishing problem — because instead of relying on the Facebook API (which doesn't support Groups), it runs on a dedicated, secure, and stable desktop app for Windows and Mac.

Question 2

How does the platform work? (3 steps)

Accepted Answer

Step 1: Sign up in 60 seconds and connect Facebook through official OAuth. Step 2: Install the Natural Poster desktop app — it scans the Groups you're a member of and syncs them to the platform. Step 3: Create a Post (manually or with AI) and click "Publish." The platform schedules intelligently, publishes to your Groups, and keeps you updated in real time. All within 5 minutes, from signup to your first Post.

Question 3

What makes Natural Poster different from other tools (Hootsuite, Buffer)?

Accepted Answer

Three things set us apart: 1) **Publishing to Facebook Groups** — Hootsuite and Buffer don't support this because the Facebook API doesn't allow it. We solved it with a dedicated desktop app. 2) **Full Hebrew support** — an RTL interface, AI that writes in professional Hebrew, and native Hebrew support throughout. 3) **Price** — ₪135–169 per Publishing Identity instead of $99–249, built for an Israeli business budget.

Question 4

How many Groups can I publish to?

Accepted Answer

The free plan supports up to 3 Groups, and every paid plan comes with **unlimited Groups**. For most businesses, 100–200 active Groups is the sweet spot — more Groups doesn't mean better results if they're not relevant. The platform helps you find the right Groups with a health score.

Question 5

Does Natural Poster support Instagram or LinkedIn?

Accepted Answer

No — we specialize **exclusively in Facebook**, and specifically Facebook Groups. That's a deliberate choice: instead of being "just another tool that does a lot of things averagely," we're the best tool in the world for Facebook Group publishing. For Instagram and LinkedIn, there are other great tools out there (Meta Business Suite, Buffer) you can use alongside us.

Question 6

How much does Natural Poster cost?

Accepted Answer

Pricing is based on the number of Publishing Identities, and every paid plan gives you **everything unlimited** (Posts, Groups, scheduling, and storage). There's a **free** plan to try it out (3 Posts a day), and on paid plans the price per identity drops as you scale: **1–3 identities ₪169**, **4–9 ₪149**, **10–50 ₪135** per identity/month (before VAT). Pay annually and save 20% — like getting 2 months free.

Question 7

Is there a free trial? Do I need a credit card?

Accepted Answer

Yes! There's a **3-day free trial**, **no credit card required**, with full access to every feature. You can try it out, see real results, and only after you decide to stay will you need to enter a payment method. It doesn't get more transparent than that.

Question 8

Can I cancel anytime? Is there a commitment?

Accepted Answer

**No long-term commitment.** You can cancel anytime with a single click, right from your settings. If you cancel on a monthly plan, you'll keep your service through the end of the current month and won't be charged again. If you cancel on an annual plan, you'll get a prorated refund for the remaining days.

Question 9

How do I upgrade or downgrade my plan?

Accepted Answer

It's simple — go to Settings > Billing. Upgrades take effect immediately, with the difference prorated from today. Downgrades take effect at the end of the current billing cycle (you'll keep the advanced features until then). No penalties, no questions asked.

Question 10

What payment methods do you accept?

Accepted Answer

All major Israeli credit cards (Visa, Mastercard, American Express, Isracard). Payments are processed through Sumit — a secure Israeli payment gateway. Business invoices are also available.

Question 11

Do you have a refund policy?

Accepted Answer

Yes. If for any reason you're not satisfied within the first 30 days, you'll get a full refund — no questions asked. Just reach out to us on WhatsApp or email. Your time is valuable, and so is your money; we'll give it back.

Question 12

Is it safe? Is there a risk of getting blocked by Facebook?

Accepted Answer

Natural Poster includes a **unique, smart safety system** — an algorithm that learns Facebook's rate limits in real time, pauses automatically when needed, and resumes when it's safe. The result: **94% of our customers never experience a block at all**. On top of that, the platform runs through a dedicated desktop app that operates your account as if you were publishing yourself — no external API, no passwords sent anywhere.

Question 13

Does this violate Facebook's Terms of Service?

Accepted Answer

No. The platform doesn't use the Facebook API to publish to Groups (which is genuinely against the rules) — it uses a desktop app that acts on your behalf, exactly as if you were publishing yourself. This is entirely legal, just like Grammarly works with Gmail, or 1Password works with websites. The app is secure, transparent, and you can close it anytime.

Question 14

Do I need to give you my Facebook password?

Accepted Answer

**Absolutely not!** We never ask for or store passwords. The platform works through two secure mechanisms: 1) **Official Facebook OAuth** — the same method you use to log into other sites with Facebook Login. 2) A **desktop app** with a separate Facebook window that connects once and stores the session locally, meaning the publishing happens from your own computer, as if you were uploading the Post yourself.

Question 15

What happens to my data? Is it private?

Accepted Answer

All your data is encrypted and stored **in Israel**, on our servers only. We never sell your data, never share it with third parties, and never grant access to anyone but you. Your Posts are stored only so you can view your history. You can request full data deletion at any time.

Question 16

What happens if Facebook blocks my account?

Accepted Answer

In this rare case (fewer than 6% of our customers), the platform **automatically stops** publishing, alerts you, and gives you specific recommendations for getting unblocked. Most Facebook blocks are temporary (24–72 hours) and resolve on their own. For more serious blocks, our support team helps you personally, including tips for reconnecting safely.

Question 17

Why do I need the desktop app? What operating systems does it support?

Accepted Answer

The desktop app is the only technical way to work around the Facebook API's limitation (it doesn't allow publishing to Groups). It supports Windows 10/11 and macOS (Intel and Apple Silicon). Installation takes about 2 minutes — a standard installer, no add-ons, no "developer mode," and automatic updates.

Question 18

Does my computer need to be on all the time?

Accepted Answer

Yes, because publishing happens through the app installed on your machine. But there's a smart trick: you can set Campaigns to run only during the hours you're already at your computer anyway (for example, 9:00 AM–6:00 PM). The AI will schedule Posts as intelligently as possible within those hours. The app runs in the background and you'll barely notice it.

Question 19

Can I manage multiple Facebook accounts?

Accepted Answer

Yes! It's called **Multi-Publisher** — available on every paid plan. You connect as many Publishing Identities (Facebook accounts) as you want — from 1 up to 50 — each with its own Groups, Posts, and Campaigns. Pricing is based on the number of identities (starting at ₪135 per identity), and it drops the more you add. This is essential for marketing agencies or anyone managing multiple brands.

Question 20

What are the system requirements?

Accepted Answer

At minimum: a computer running Windows 10/11 or macOS 11+ (Intel or Apple Silicon), and a stable internet connection. No technical skills required — everything works out of the box with a standard installer.

Question 21

Does the AI actually write well in Hebrew?

Accepted Answer

**Yes, genuinely.** We use the most advanced models available (Claude 3.5, GPT-4o), fine-tuned specifically for Hebrew. The platform generates 10 variants for every Post, in whatever tone you set in advance (formal/friendly, serious/playful). Our customers often tell us it turns out better than what they would have written themselves. Try it yourself — it's available right from the free trial.

Question 22

Is there a limit on AI content generation?

Accepted Answer

On every paid plan, AI content generation is **unlimited**. Each "generation" produces 10 variants of the same Post, so even a few dozen generations a month add up to hundreds of ready-to-use Posts. You can try the AI right from your free trial.

Question 23

How does the AI learn my brand's tone?

Accepted Answer

When you get started, you fill out a short form (2 minutes): your audience's age, your business type, and your preferred writing style (formal/friendly/humorous). The AI takes that, plus examples from your past Posts, and builds a "tone profile" that's uniquely yours. The more you use it, the more accurate it gets — after a month, it writes just like you.

Question 24

Does the AI only support Hebrew?

Accepted Answer

Hebrew is our main focus, but the AI also supports English, Arabic, and Russian. Most of our customers write in Hebrew, but if you have an English-speaking audience (say, Amazon sellers), you can generate Posts in English at the same quality.

Question 25

How does support work? When are you available?

Accepted Answer

Our support team is Hebrew-speaking, human (not a bot), and available through: **WhatsApp** (fastest — response within an hour during business hours), **email** (support@natural-poster.co.il, response within 24 hours), and **live chat on the site** (available during business hours). Business hours: Sunday–Thursday 9:00 AM–6:00 PM, Friday 9:00 AM–1:00 PM. WhatsApp is also available outside those hours for emergencies.

Question 26

Is there onboarding to get started?

Accepted Answer

Yes. After signing up, an interactive **5-minute Onboarding Tour** walks you through the entire platform. There's also a rich help center with video guides. Customers on larger plans get **personal 1-on-1 onboarding** (one hour) with an expert from our team, plus training for their team.

Question 27

I'm switching from Hootsuite/Buffer — do you help with the migration?

Accepted Answer

Absolutely! We have a dedicated migration team that helps customers switch over from other tools. We import your Group lists, create sample Posts in your brand's tone, and train your team. The migration usually takes 1–3 days, including phone-based onboarding. Completely free.

Question 28

What is an Account Manager on larger plans?

Accepted Answer

On larger or custom plans, you get a **dedicated Account Manager** — a real person on our team who knows your business, meets with you weekly, and helps with strategy, tips, and Campaign optimization. This isn't "support" — it's a real marketing consultant. What's more, your Account Manager is accountable for your campaigns' success and keeps you personally updated on anything important.

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